ESI has provided personal support and their depth of knowledge of each supplier is great. They have gone above and beyond the ordinary reps in supporting technical needs for my design projects.
When thinking about our past relationship, these are the words and phrases that come to mind: Honest, professional, perseverance, problem solver. The ability to get customers to see us that we were unable to penetrate. The voice of the customer. Completely customer focused. A seamless bridge between manufacturer and customer, always ensuring the supplier knew exactly what the customer needed.
Reflecting on the years that I have had the pleasure to work with ESI they have truly set the bar high for rep engagement. They value the distributor and understand the importance of the sharing of information that goes on between us and them and thru constant sharing of customers and new contacts allow us both to leverage growth opportunities. I have felt nothing but supported by ESI thru various channels, be it buddy calls or quick response times to any manufacture issues or always keeping us up to date with updated training. In both of my distributor management positions I have had the opportunity to work with ESI and have viewed them as a partner.
“ESI has a time-tested record of expertise in many aspects of our industry. Beyond the elevated technical understanding and aptitude, they are in the business of building relationships. Effectively bringing the right people together for collaboration is critical to staying ahead of the curve in such a competitive environment. ESI has been pivotal in making this happen time and again.”